Booking Terms
Last updated: 27 August 2026
Classic and Premier
Classic branches are walk-in and need no appointment — turn up whenever suits you. Premier branches are by appointment only. Each branch page says which it is, along with that branch’s hours and its own phone number.
Booking
Online booking is not live yet. Premier appointments are currently taken by phone, on the branch's own number.
Cancellation
You can cancel or move an appointment free of charge up to 4 hours beforehand. Inside that window, please phone the branch so the chair can be offered to someone else.
Late arrival
If you are more than ten minutes late we may need to shorten the service or move you to a later slot, because the chair after yours is already booked. Phone ahead if you are running late and we will do what we can.
No-shows
No deposit is taken. A missed appointment costs the barber a chair for that slot, so please cancel if your plans change — even at short notice.
Group bookings
Group packages start at a minimum of 3 people and are arranged by email at connect@barberclub.co.za. Dates, party size and which branch can host you are confirmed by return email before the day.
Payment
Prices shown online are the published prices for each tier and are the price at the counter. Payment is taken in the shop at the end of your appointment.
Not happy with your cut?
Tell us. Come back within seven days and we will put it right at no charge — speak to the branch you were cut at, or email hello@barberclub.co.za.